Privacy policy

Walnut Goods ("Walnut Goods," "we," "us," or "our") has adopted this Privacy Policy to describe how personal information is collected, used, disclosed, and otherwise processed in connection with your visit to our online store, your use of our services, your purchases, or your other communications with us (collectively, the "Services").

Use of the Services indicates your acknowledgment of the practices described in this Privacy Policy. Please read this policy carefully for a full understanding of how your personal information is handled.

Personal Information We Collect

The types of personal information collected depend on how you interact with our store and Services. We limit collection to what is reasonably necessary to process and fulfill orders, provide customer service, operate and secure our Services, comply with legal obligations, and support related business operations.

Personal information we may collect includes:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as products purchased, order details, returns, exchanges, refunds, and transaction history.
• Payment related information necessary to complete purchases. All payments are processed securely through independent third party payment providers, and complete payment card details are generally not directly stored by us.
• Account information, if customer account features are available, including information associated with your account.
• Customer support information, including information you provide when contacting us by email, through our contact form, or through other available support channels.
• Shopping activity, such as products you view, add to your cart, save, or purchase, where necessary to provide and improve the shopping experience.
• Device and usage information, such as your IP address, browser type, device information, network connection, and information about how you interact with our store, where necessary for functionality, security, fraud prevention, or permitted analytics.
• Marketing preferences, including your preferences regarding promotional communications where applicable.

How We Collect Personal Information

Collection of personal information is limited to what is reasonably necessary to process and fulfill orders, provide customer support, operate and secure our Services, comply with legal obligations, and support related business operations.\Personal information may be provided directly by you when you place an order, create or use an account, contact customer support, submit a form, sign up for communications, or otherwise interact with our Services.

Cookies and similar technologies may also automatically collect certain information when you browse or interact with our store, where necessary for website functionality, security, fraud prevention, analytics, or where otherwise permitted by applicable law.

Third parties that help us process orders and operate our business may additionally provide us with information, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.

How We Use Personal Information

We use personal information only for legitimate business purposes connected with processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:

• Process, fulfill, and manage orders;
• Securely process payments, returns, exchanges, and refunds;
• Provide shipping, delivery, and order tracking information;
• Communicate with you about your purchases, account, inquiries, or requests;
• Provide customer service and support;
• Maintain and improve our store, products, and Services;
• Provide and improve your shopping experience;
• Send marketing or promotional communications only where permitted by applicable law and according to your preferences or consent;
• Measure and understand the effectiveness of our Services where permitted by applicable law;
• Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
• Protect our customers, business, website, and legal rights;
• Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
• Establish, exercise, or defend legal claims.

Customer personal information is not sold by Walnut Goods.

Cookies and Similar Technologies

To operate the website, remember your preferences, understand how visitors use the store, improve functionality, measure performance, and help prevent fraud, our store and the services that support it may use cookies, pixels, and similar technologies. Non-essential cookies used for marketing or advertising purposes remain subject to applicable consent requirements.

While some cookies are necessary for the store to function properly, others may support analytics or personalization. Where cookies or similar technologies serve advertising or marketing purposes, we will obtain consent where required by applicable law.

The privacy controls made available on our website or your browser settings may allow you to manage certain privacy and cookie preferences. Note that blocking certain cookies may affect the functionality or availability of some features of the Services.

How We Disclose Personal Information

Disclosure of personal information occurs only when reasonably necessary to process orders, operate Walnut Goods, provide the Services, protect our customers and business, or comply with applicable law. Recipients may include:

• Shopify and related providers that power and support our online store;
• Payment processors and financial service providers involved in securely processing transactions;
• Shipping, logistics, fulfillment, and delivery providers;
• Technology, hosting, security, fraud prevention, and customer support providers;
• Analytics providers where necessary and permitted by applicable law;
• Marketing or advertising providers only where you have provided any consent required by applicable law. Without your consent, we do not disclose your personal information to third parties for their own marketing purposes;
• Professional advisers, such as accountants, auditors, insurers, and legal advisers;
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law; and
• Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements.

Disclosure may also occur when you request or direct us to do so, or when necessary to protect our rights, our customers, or others.

Customer personal information is never sold to third parties.

Shopify

Shopify provides the hosting and platform that power our store. In providing its platform and related services to us, Shopify processes personal information in connection with website hosting and the operation of our online store. 

Shopify's own privacy practices additionally govern its handling of certain personal information, as Shopify may process information about your interactions with Shopify powered stores. Further details can be found in Shopify's Privacy Policy.

Secure Payment Processing

Secure third party payment processors process all payments made through Walnut Goods. These providers apply security measures designed to protect payment information during transaction processing.

Walnut Goods generally does not directly store complete credit or debit card details. Instead, the applicable payment processor handles payment information in accordance with its security practices, terms, and applicable legal obligations.

Third Party Websites and Services

Websites, platforms, or services operated by third parties may be linked within our Services. Your interactions with a third party's services are governed by that third party's privacy and security practices when you follow such a link.

Reviewing the privacy policies of third party websites and services before providing personal information to them is encouraged. For third party websites or services we do not control, we accept no responsibility for their privacy practices, security, accuracy, or content.

Advertising and Analytics

To understand how customers interact with our store and improve the performance and shopping experience of our Services, we may use analytics services.Without the customer's consent, customer personal information is not provided to third parties for their own marketing or advertising purposes. Where advertising or marketing technologies are used, we will obtain consent where required by applicable law.

Certain analytics or advertising activities may involve the collection or disclosure of information through cookies or similar technologies, depending on the technologies used on our store and applicable law. Where required, choices regarding these uses of personal information will be provided to customers.

Data Retention

Retention of personal information is limited to the period reasonably necessary to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.

Depending on the type of information, the purpose for which it was collected, and applicable legal requirements, retention periods for particular information may vary.

Security

To protect personal information against unauthorized access, loss, misuse, alteration, or disclosure, we employ reasonable administrative, technical, and organizational measures.

Payment transactions are handled through secure payment processing providers designed to protect transaction information.

Nevertheless, complete security cannot be guaranteed for any website, electronic transmission, or storage system.

Please refrain from sending sensitive or confidential information through unsecured communication methods unless necessary.

Children's Privacy

Children are not the intended audience of our Services, and we do not knowingly collect personal information from children in violation of applicable law.

Should a parent or legal guardian believe that a child has inappropriately provided us with personal information, please contact us using the information provided below so we can review the request and take appropriate action.

Your Privacy Rights

Certain rights regarding your personal information may apply to you depending on where you live and subject to applicable law. Such rights may include the right to request access to, correction of, or deletion of certain personal information, along with the right to receive a copy of certain information or to opt out of certain processing activities.

Certain U.S. state privacy laws may further grant eligible residents additional rights concerning particular uses or disclosures of personal information, including rights relating to targeted advertising or the sale or sharing of personal information as defined under applicable law. Walnut Goods does not sell customer personal information.

Privacy controls made available on our website, where available, or the contact information below may be used to exercise applicable privacy rights.

Identity verification may be necessary before we process certain privacy requests. Where permitted by applicable law, an authorized agent may submit a request on your behalf.

No unlawful discrimination will result from your exercise of an applicable privacy right.

Marketing Communications

Without the customer's consent, Walnut Goods does not share customer personal information with third parties for their own marketing purposes.

Each promotional email from us contains an unsubscribe option you may use at any time. Even after opting out of promotional communications, you may still receive non-promotional messages necessary to service your account, fulfill your orders, respond to your requests, or otherwise administer our relationship with you.

Changes to This Privacy Policy

Occasionally, we may update this Privacy Policy to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

Updates will be published on this page, and the effective date may be revised accordingly. We recommend reviewing this Privacy Policy periodically.

Contact Us

For questions regarding this Privacy Policy, our privacy practices, or a privacy request, please reach out to Walnut Goods.

Email: support@walnutgoods.com
Contact Form: Visit our Contact page.
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Expected response time: 12 to 24 hours