Refund policy

Return & Refund Policy

Your satisfaction matters to Walnut Goods. If an item is not what you hoped for, returning it is a simple, guided process, outlined below.

Return Window: 30 Days

From the date your order is delivered, you have 30 days to request a return.

An item is eligible when it meets all of the following:

Has not been worn
Has not been washed
Is in its original packaging
Retains all original tags, where applicable

Please be aware that items showing evidence of wear, washing, modification, damage occurring after delivery, or any other condition that prevents resale in original state may not qualify for a refund.

Free Returns

Approved returns ship back at no cost to you. Once your request is accepted, a prepaid shipping label and return instructions will be sent to you.

To avoid processing delays, please ship your return with the prepaid label provided and follow the directions given by our support staff.

Initiating a Return

Start a return by writing to support@walnutgoods.com, or by submitting a request through our Contact page.

In your message, mention your order details and identify the items being returned. This allows our team to help you faster.

Support is available weekdays, Monday through Friday, between 9:00 AM and 5:00 PM ET. Most messages are answered within 12 to 24 hours.

Return Destination

Returns should only be mailed to an address that Walnut Goods has provided or confirmed during the return process. Upon authorization, you will receive the appropriate return address along with a prepaid label.

How Refunds Work

On arrival at our warehouse, your return undergoes an inspection confirming it satisfies the eligibility requirements listed above.

Refunds for approved items are generally completed within approximately 5 to 7 business days after warehouse receipt, issued to your original method of payment.

Note that your bank, card issuer, or payment provider may need further time to credit the funds once we have released the refund. These timelines are controlled by the provider and fall outside our control.

Exchanges

Exchanges can be requested by contacting our support team within the 30 day window. Based on the item and stock levels at the time, we will walk you through the next steps.

Keep in mind that exchange options depend on inventory and are not guaranteed.

Damaged, Defective, or Incorrect Deliveries

We recommend reviewing your order upon delivery. In the event that an item is damaged or defective on arrival, or you receive something other than what you ordered, notify us as soon as possible so we can investigate and find a suitable solution.

Provide your order information and describe the issue when contacting us. Photographs or other reasonably necessary information may be requested to help with the evaluation.

Cancellations & Modifications

If you wish to cancel or modify an order, reach out to us as soon as possible. After processing begins, changes or cancellations cannot be guaranteed. Orders that have already been processed or shipped may instead be returned following delivery, subject to this policy's eligibility terms.

Refunds on Shipping Costs

Since Walnut Goods ships all orders within its United States market free of charge, there is no outbound shipping fee to refund for orders placed under this offer.